JUMO Service provides customers with a comprehensive carefree package that makes using JUMO solutions extremely convenient. The smart service package guarantees maximum support in day-to-day industrial operations. This power package, which is available for all JUMO solutions, can be tailored to individual customer needs upon request. It can also include on-site appointments.
As a company with a wide range of products and solutions, JUMO supports its customers throughout the entire product lifecycle from development right through to discontinuation. Given that the sensor and automation solutions are very durable, this support can last 15 years or more. To ensure that its solutions and products work reliably over the entire period, JUMO offers a number of different services such as calibration, support, repairs, and maintenance. In the future, these services will be bundled under the new brand JUMO Service. "This way, we want to offer every customer a tailored service solution that ensures all of the products' functions and features for the longest possible period of time," explains Jürgen Spörk, Head of Marketing CEE/Strategic Sales at JUMO.
As part of the product portfolio, customers can now choose individual service packages from a catalog to suit their particular needs. Safety, speed, and convenience are the main focus here. For example, a JUMO Service package for a controller could include the configuration of the device using Plug and Play, advanced telephone support for the startup work, and additional support during the first 12 months.
A complete test kit for up to 5 calibrations is available to calibrate pH sensors. It contains all the necessary solutions as well as cleaning agents and gloves. As such, customers can start their calibration work directly "out of the box". In the future, complete service packages will also be available for calibration services that JUMO performs on-site at the customer's premises or in its own DAkkS lab.